TRAINING NOTICE....PLEASE FORWARD THIS NOTICE TO THE DIRECTOR OR SUPERVISOR
OF YOUR DEPARTMENTAL COMMUNICATIONS CENTER...
BENCHMARK PROFESSIONAL SEMINARS,
INC.
Wilmington, Delaware
302-654-9091 (Voice) * 302-225-4165 (Fax) * info@le-seminars.com
(Email)
AN ADMINISTRATIVE LEVEL COMMUNICATION CENTER SEMINAR TO BE CONDUCTED
OCTOBER 18-19, 2010 AND HOSTED BY SPARTANBURG OFFICE OF EMERGENCY COMMUNICATIONS
IN SPARTANBURG, SOUTH CAROLINA....
RECRUITING, TRAINING AND RETAINING COMMUNICATION
CENTER PERSONNEL
October 18-19, 2010
The hiring and training program for
many departments have been in the past a "learn-as-you-go" process. Now,
because of increasing responsibilities of the telecommunicator, advances in technology,
and increasing litigation, it has become necessary to develop a systematic approach
to hiring and training personnel with emphasis on consistency and quality. This seminar
is directed toward the communication center administrative personnel. Its aim is
to provide information which might readily be utilized to increase the hiring of
qualified employees, reduce the rate of dropouts and turnovers, and promote insulation
against litigation. Topics to be covered include: (1) finding and actively recruiting
good employees; (2) your role in the hiring process; (3) conducting an interview;
(4) listening skills; (5) keeping good employees when funding is lacking; (6) rewarding
good employees; (7) reprimanding employees in a positive manner; (8) developing an
airtight discipline process; (9) planning for training; (10) effective training procedures;
and (11) terminating the unproductive employee. INSTRUCTOR: Jimmy Lamb, Supervisor,
Supervisor of Communications, Spartanburg County Office of Emergency Services, Spartanburg,
South Carolina
DATE/LOCATION/TIME
Seminar will be conducted October
18-19, 2010 at the County Administration Building, Conference Room 6, 366 North Church
Street, Spartanburg, South Carolina. Class will be in session 8:30 a.m. to 4:00 p.m.
daily with appropriate breaks. NOTE: This is a change of seminar site address
from that noted in the original announcement.
FEE
$295 per person.
TEAM DISCOUNT RATE
(A) Enroll two agency personnel at the standard
$295 per person fee and the third person is enrolled at half-price ($147.50 )
(B)
Enroll three agency personnel at the standard $295 per person fee and the fourth
person is enrolled free of cost
REGISTRATION / CANCELLATION POLICY
Complete
the attached registration form and return it with your check or purchase order no
later than eight working days prior to the opening session of the program. Or, fax
the registration form along with your purchase order or purchase order number to
(302) 225-4165. If you register by fax, be sure to call (302) 654-9091 to confirm
that we received your registration. Prior to registering, please link to www.le-seminars.com/00001.htm
for complete details on cancellation procedure. MasterCard and VISA accepted for
payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit
card.
OVERNIGHT ACCOMMODATIONS
You might consider contacting the Marriott
Spartanburg at Renaissance Park, 299 North Church Street in Spartanburg, South Carolina.
Telephone: (864) 596-1211. When you call, request the Government Rate which is approximately
$90 single or double per evening plus tax. This rate is subject to change without
notice.
ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information
about this program, contact Jacob Haber at (302) 654-9091. If you are interested
in having an on-site program conducted at your site, call Mr. Haber at the aforementioned
telephone number and request a free information packet.
FREE EMAIL NOTIFICATION
OF SEMINARS OFFERED IN SOUTH CAROLINA AND SURROUNDING STATES
We invite you
to subscribe to our email list to receive on almost a daily basis notification of
all seminars we offer in South Carolina and neighboring States. Send a note to haberbenchmark@aol.com
and request to be placed on our seminar notification list. Include your (1) name;
(2) email address; (3) department; and (4) State.
If you received this notice
in error or prefer no longer to be emailed announcements of forthcoming law enforcement
seminars, call toll-free, 1-866-202-4350 and your email address will be immediately
deleted from our file.
------------------------------------REGISTRATION
FORM-------------------------------------
Return to:
Benchmark
Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086
I
(we) desire to enroll in the seminar, "Recruiting, Training, and Retaining Communication
Center Personnel" to be conducted October 18-19, 2010 in Spartanburg, South
Carolina.
Enclosed is a personal check, agency check, or agency purchase
order in the amount of $295 per person or according to the team discount. Make checks
and purchase orders payable to Benchmark Professional Seminars, Inc. You may register
by Mastercard or Visa by calling Jacob Haber at (302) 654-9091.
Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency
Address_________________________________________
City, State, Zip___________________________________________
Daytime
Telephone No.____________________________________
Fax No. ________________________________________________
Duplicate this form as necessary and return it to the address above or fax
to (302) 225-4165. Submit form no later than eight working days prior to the opening
session of the program. If you fax your registration, be sure to call (302) 654-9091
to confirm that we received it.