TRAINING NOTICE....PLEASE FORWARD THIS NOTICE TO THE DIRECTOR OR SUPERVISOR OF YOUR DEPARTMENTAL COMMUNICATIONS CENTER...

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
302-654-9091 (Voice) * 302-225-4165 (Fax) * info@le-seminars.com (Email)

AN ADMINISTRATIVE LEVEL COMMUNICATION CENTER SEMINAR TO BE CONDUCTED JANUARY 19-20, 2012, AND HOSTED BY WINTER PARL POLICE DEPARTMENT IN WINTER PARK, FLORIDA ....

RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER PERSONNEL
January 19-20, 2012
The hiring and training program for many departments have been in the past a "learn-as-you-go" process. Now, because of increasing responsibilities of the telecommunicator, advances in technology, and increasing litigation, it has become necessary to develop a systematic approach to hiring and training personnel with emphasis on consistency and quality. This seminar is directed toward the communication center administrative personnel. Its aim is to provide information which might readily be utilized to increase the hiring of qualified employees, reduce the rate of dropouts and turnovers, and promote insulation against litigation. Topics to be covered include: (1) finding and actively recruiting good employees; (2) your role in the hiring process; (3) conducting an interview; (4) listening skills; (5) keeping good employees when funding is lacking; (6) rewarding good employees; (7) reprimanding employees in a positive manner; (8) developing an airtight discipline process; (9) planning for training; (10) effective training procedures; and (11) terminating the unproductive employee. INSTRUCTOR: Donna Ross, Manager, Northcom Communication Center, Palm Beach Gardens, Florida

DATE/LOCATION/TIME
Program will be conducted January 19-20, 2012, at the Winter Park Police Department, 500 North Virginia Avenue, Winter Park, Florida. Class will be in session 8:30 a.m. to 4:00 p.m.

FEE
$295 per person.

TEAM DISCOUNT RATE
Enroll two agency personnel at the standard $295 per person fee and the third person is enrolled at half-price ($147.50)
Enroll three agency personnel at the standard $295 per person fee and the fourth person is enrolled free of cost

REGISTRATION / CANCELLATION POLICY
Complete the attached registration form and return it with your check or purchase order no later than January 05, 2012. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you register by fax, be sure to call (302) 654-9091 to confirm that we received your registration. Prior to registering, please link to www.le-seminars.com/00001.htm for complete details on cancellation procedure. MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS: If you require overnight lodging, you might want to contact the Best Western - Mt. Vernon, 110 South Orlando Avenue in Winter Park, Florida. Telephone: (407) 647-1166. When you call, request the Government Rate which is approximately $105 single or double plus tax. It is suggested that you make reservations early as the number of rooms are limited and the rate is subject to change without notice.

ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information about this seminar, contact Jacob Haber at (302) 654-9091. If you are interested in having a law enforcement seminar conducted at your site for your departmental personnel and/or representatives of other agencies in the area, call Mr. Haber at the aforementioned telephone number and request a free information packet. Agencies that host a Benchmark Professional Seminars, Inc. seminar may enroll five of their officers in that program at no cost.

FREE EMAIL NOTIFICATION OF FUTURE FLORIDA AND ADJACENT STATE SEMINARS
We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in Florida and neighboring States. Send a note to haberbenchmark@aol.com and request to be placed on our seminar notification list. Be sure to clearly provide your (1) name; (2) email address; (3) department; and (4) State.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming seminars, call toll-free, 1-866-202-4350 and your email address number will be immediately deleted.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Recruiting, Training, and Retaining Comm. Center Personnel" to be conducted January 19-20, 2012, at the Winter Park Police Department in Winter Park, Florida

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person or according to the team discount rate. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency _________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than January 05, 2012. Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165. If you fax your registration, be sure to call us at (302) 654-9091 to confirm that we received your form.