TRAINING NOTICE....PLEASE FORWARD THIS NOTICE TO THE DIRECTOR OR SUPERVISOR OF
YOUR DEPARTMENTAL COMMUNICATIONS CENTER...
BENCHMARK PROFESSIONAL SEMINARS,
INC.
Wilmington, Delaware
302-654-9091 (Voice) * 302-225-4165 (Fax) * info@le-seminars.com
(Email)
AN ADMINISTRATIVE LEVEL COMMUNICATION CENTER SEMINAR TO BE CONDUCTED
SEPTEMBER 26-27, 2011, AND HOSTED BY WEST PALM BEACH POLICE DEPARTMENT IN WEST PALM
BEACH, FLORIDA....
RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER
PERSONNEL
September 26-27, 2011
The hiring and training program for many departments
have been in the past a "learn-as-you-go" process. Now, because of increasing
responsibilities of the telecommunicator, advances in technology, and increasing
litigation, it has become necessary to develop a systematic approach to hiring and
training personnel with emphasis on consistency and quality. This seminar is directed
toward the communication center administrative personnel. Its aim is to provide information
which might readily be utilized to increase the hiring of qualified employees, reduce
the rate of dropouts and turnovers, and promote insulation against litigation. Topics
to be covered include: (1) finding and actively recruiting good employees; (2) your
role in the hiring process; (3) conducting an interview; (4) listening skills; (5)
keeping good employees when funding is lacking; (6) rewarding good employees; (7)
reprimanding employees in a positive manner; (8) developing an airtight discipline
process; (9) planning for training; (10) effective training procedures; and (11)
terminating the unproductive employee. INSTRUCTOR: Donna Ross, Manager, Northcom
Communications Center, Palm Beach Gardens, Florida
DATE/LOCATION/TIME
Seminar
will be conducted September 26-27, 2011, at the West Palm Beach Police Department,
600 Banyon Boulevard, West Palm Beach, Florida. Class will be in session 8:30 a.m.
to 4:00 p.m.
FEE
$295 per person.
TEAM DISCOUNT RATE
(A) Enroll
two agency personnel at the standard $295 per person fee and the third person is
enrolled at half-price ($147.50)
(B) Enroll three agency personnel at the standard
$295 per person fee and the fourth person is enrolled free of cost
REGISTRATION
/ CANCELLATION POLICY
Complete the attached registration form and return it with
your check or purchase order no later than September 12, 2011. Or, fax the registration
form along with your purchase order or purchase order number to (302) 225-4165. If
you register by fax, be sure to call (302) 654-9091 to confirm that we received your
registration. Prior to registering, please link to www.le-seminars.com/00001.htm
for complete details on cancellation procedure. MasterCard and VISA accepted for
payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit
card.
OVERNIGHT ACCOMMODATIONS
You might want to contact the Best Western
Palm Beach Lakes Motel, 1800 Palm Lakes Boulevard, West Palm Beach, Florida. Telephone:
(561) 839-1468. When you call, ask to speak with Rosalie and advise her that you
will be attending a Benchmark Seminar at the West Palm Beach Police Department. Special
Rate: $79 single or double plus tax. Rate is based on room availability and is subject
to change without notice.
ADDITIONAL INFORMATION / ON-SITE SEMINARS
For
more information about this seminar, contact Jacob Haber at (302) 654-9091. If you
are interested in having a law enforcement seminar conducted at your site for your
departmental personnel and/or representatives of other agencies in the area, call
Mr. Haber at the aforementioned telephone number and request a free information packet.
Agencies that host a Benchmark Professional Seminars, Inc. seminar may enroll five
of their officers in that program at no cost.
FREE EMAIL NOTIFICATION OF
FUTURE FLORIDA SEMINARS
We invite you to subscribe to our email list to receive
on almost a daily basis notification of all seminars we offer in Florida and neighboring
States. Send a note to haberbenchmark@aol.com and request to be placed on our seminar
notification list. Be sure to clearly provide your (1) name; (2) email address; (3)
department; and (4) State.
If you received this email notice in error or prefer
no longer to be emailed announcements of future law enforcement seminars, call toll-free,
1-866-202-4350 and your email address will be immediately deleted from our file.
------------------------------------REGISTRATION
FORM-------------------------------------
Return to:
Benchmark Professional
Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086
I (we)
desire to enroll in the seminar, "Recruiting, Training, and Retaining Comm.
Center Personnel" to be conducted September 26-27, 2011, at the West Palm Beach
Police Department in West Palm Beach, Florida.
Enclosed is a personal check,
agency check, or agency purchase order in the amount of $295 per person or according
to the team discount. Make payable to Benchmark Professional Seminars, Inc.
MasterCard
and Visa accepted for payment. To pay by credit card, call Jacob Haber at (302) 654-9091.
Name________________________________________________
Name
_______________________________________________
Name_______________________________________________
Name_______________________________________________
Department
___________________________________________
Department Address ____________________________________
City
________________________State_______Zip Code_______
Daytime Telephone No.___________________________________
Fax
No._______________________________________________
Duplicate this form as
necessary. Complete and return no later than September 12, 2011. Or fax the form
with your purchase order or purchase order number to (302) 225-4165. If you fax the
registration, be sure to call (302) 654-9091 to confirm that we received your form.