TRAINING NOTICE....PLEASE FORWARD THIS NOTICE TO THE DIRECTOR OR SUPERVISOR OF YOUR DEPARTMENTAL COMMUNICATIONS CENTER...

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
302-654-9091 (Voice) * 302-225-4165 (Fax) * info@le-seminars.com (Email)

AN ADMINISTRATIVE LEVEL COMMUNICATION CENTER SEMINAR TO BE CONDUCTED NOVEMBER 14-15, 2011, AND HOSTED BY RICHMOND POLICE ACADEMY IN RICHMOND, VIRGINIA....

RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER PERSONNEL
November 14-15, 2011
The hiring and training program for many departments have been in the past a "learn-as-you-go" process. Now, because of increasing responsibilities of the telecommunicator, advances in technology, and increasing litigation, it has become necessary to develop a systematic approach to hiring and training personnel with emphasis on consistency and quality. This seminar is directed toward the communication center administrative personnel. Its aim is to provide information which might readily be utilized to increase the hiring of qualified employees, reduce the rate of dropouts and turnovers, and promote insulation against litigation. Topics to be covered include: (1) finding and actively recruiting good employees; (2) your role in the hiring process; (3) conducting an interview; (4) listening skills; (5) keeping good employees when funding is lacking; (6) rewarding good employees; (7) reprimanding employees in a positive manner; (8) developing an airtight discipline process; (9) planning for training; (10) effective training procedures; and (11) terminating the unproductive employee. INSTRUCTOR: Miles W. Turner, Communcation Center Consultant and former dispatch supervisor for the Virginia State Police.

DATE/LOCATION/TIME
Program will be conducted November 14-15, 2011, at the Richmond Police Academy, 1201 West Graham, Richmond, Virginia. Class will be in session 8:30 a.m. to 4:00 p.m. each program day.

FEE: $295 per person

TEAM DISCOUNT RATE
(A) Enroll two agency personnel at the standard $295 per person fee and the third person is enrolled at half-price ($147.50)
(B) Enroll three agency personnel at the standard $295 per person fee and the fourth person is enrolled free of cost

REGISTRATION / CANCELLATION POLICY
Complete the attached registration form and return it with your check or purchase order no later than November 01, 2011. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you register by fax, be sure to call (302) 654-9091 to confirm that we received your registration. Prior to registering, please link to www.le-seminars.com/00001.htm for complete details on cancellation procedure. MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS: If you require overnight lodging, you might want to contact the Crown Plaza Hotel-Richmond Downtown, 555 East Canal Street, Richmond, Virginia. Telephone: (804) 788-0900. When you call, request the Government Rate which is approximately $130 for a single or double room. This rate is based on room availability and is subject to change without notice.

ADDITIONAL INFORMATION / ON-SITE SEMINARS: For more information about this program, contact Jacob Haber at (302) 654-9091. If you are interested in having an on-site program conducted at your site, call Mr. Haber at the aforementioned telephone number and request a free information packet.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN VIRGINIA AND SURROUNDING STATES: We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in Virginia and neighboring States. Send a note to haberbenchmark@aol.com and request to be placed on our seminar notification list. Include your (1) name; (2) email address; (3) department; and (4) State.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

------------------------------------REGISTRATION FORM-------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the "Recruiting, Training, and Retaining Comm. Center Personnel" to be conducted November 14-15, 2011, at the Richmond Police Academy in Richmond, Virginia.

Enclosed is a personal check, agency check, or agency purchase order in the amount $295 per person or according to the team discount. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

You may register by MasterCard or Visa by calling Jacob Haber at (302) 654-9091.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip___________________________________________
Daytime Telephone No.____________________________________
Fax No. ________________________________________________

Duplicate this form as necessary and return it to the address above or fax to (302) 225-4165. Submit form no later than November 01, 2011. If you fax your registration form, be sure to call (302) 654-9091 to confirm that we received it